Junior Customer Representative with German

Job Description About the role

We are looking for a Junior Customer Representative with German to support customers from German‑speaking markets. No prior banking experience is required – we provide full training and continuous support.

• Support customers in German (and English internally) via phone and written channels
• Answer customer inquiries related to accounts, cards, payments and transactions
• Resolve standard customer issues according to procedures
• Accurately document customer interactions in internal systems
• Cooperate with internal teams to ensure timely resolution of cases
• Deliver a professional and friendly customer experience

• Very good German (C1/C2) both written and spoken
• Communicative English (B1/B2) both written and spoken
• Secondary education (students or graduates welcome)
• Strong communication skills and customer focus
• Ability to work with systems and follow procedures
• Willingness to develop knowledge of banking products

• Maternity cover contract
• Attractive role for candidates with German language skills
• Paid onboarding and comprehensive training
• Stable job in an international environment
• Opportunity to gain experience in banking/financial services
• Clear development paths and internal mobility

This role is designated as home‑based remote.

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars: financial wellbeing, health & wellness.

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.