Customer Experience Specialist CEE; m​/f​/d

Customer Experience Specialist CEE (m/f/d)

Revolutionize Care for People and Planet with Mölnlycke. As a Customer Experience Specialist you will drive issue resolution through internal and external stakeholder coordination.

• Quickly and efficiently resolve all customer requests, including complaints and order corrections, and communicate with customers to identify and resolve problems to their satisfaction.
• Manage the entire order process from receipt to delivery, processing orders, coordinating with various departments, and ensuring on‑time and in‑perfect condition delivery.
• Participate in back‑office activities such as portfolio price updates, customer account management, and invoicing, ensuring accurate and up‑to‑date information.
• Communicate regularly with carriers and customers in English, addressing logistical issues and keeping all parties informed and satisfied.
• Use the SAP system for order management, invoicing, and other administrative tasks (knowledge of the system is an advantage; training will be provided).

• Willingness to work on a temporary contract (approx. 6 months).
• Minimum 3 years of professional experience in complex customer service and/or sales support.
• Ability to effectively manage relationships with stakeholders and customers.
• Digital savvy and computer skills (Microsoft suite, SAP or other ERP systems).
• Experience in cross‑selling and upselling, driving customer loyalty and retention.
• Strong communication skills.
• Process orientation and process improvement mindset.
• Native level of Polish and fluent in English (mandatory).

• Temporary contract (approximately 6 months).
• Financial bonuses and benefits scheme (life insurance, medical care, sports card, PPE, etc.).
• Open, friendly and fair working atmosphere and great colleagues in a multicultural team in a global company.
• A constantly changing working environment that encourages ideas, challenges and growth.

• Hybrid work (standard: 40% home / 60% office) after trial period.
• Flexible working hours.
• Full‑time job (40 hrs per week).

At Mölnlycke diversity is not just a vision, but our strength. We foster an inclusive workplace that values and celebrates diversity, fueling innovation, creativity and problem‑solving. We invite you to be part of a team where authenticity is embraced and every employee experiences a true sense of belonging.

Mölnlycke is a world‑leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes. Our business is organized in four business areas – Wound Care, Operation Room Solutions, Gloves and Antiseptics – where customer centricity, sustainability and digitalisation are at the heart of everything we do. Mölnlycke employs around 8,400 people and operates in more than 100 countries worldwide.