Customer Success Specialist; French

Note:

This is a 12‑month contract with a potential extension of up to 18 months. The role follows a hybrid work setup, with an expectation to work from the office at least three days per week.

• Manage the entire deal lifecycle, including contract set‑up, updates, and maintenance, while handling manual pricing and enforcing company policies.
• Maintain customer master data to ensure data integrity and compliance with data privacy, trade compliance, and SDS requirements.
• Process and manage customer orders for timely fulfilment, support touchless order processes, and resolve quantity and billing disputes.
• Coordinate credit‑related activities, resolve process issues, and ensure invoice accuracy to support timely payments.
• Build strong customer relationships and manage expectations, capturing insights to drive continuous improvement.
• Serve as a single point of contact for French‑speaking customers, collaborating with Sales teams, Process Experts, Credit, and LSC to resolve issues.
• Support key sales processes and provide data‑driven insights to assist sales decisions.

• Bachelor’s degree in a related field.
• Fluency in French (mandatory) and proficiency in English.
• Experience in Customer Operations is an advantage.
• Strong customer service and interpersonal skills, with the ability to remain professional under pressure.
• Proven ability to build and maintain effective relationships with stakeholders, including Account Managers.
• A strong learning mindset and willingness to grow, even without direct experience.

• Salary band: 7000 – 10400
  
  PLN gross monthly.
• French language bonus: 2000
  
  PLN gross monthly.
• Annual performance bonus paid in February.
• Shell‑sponsored medical and life insurance, with optional extensions.
• Comprehensive benefits package including vacation, personal leave days, wellbeing spaces, subsidised canteen, 24/7 access to a psychologist, cafeteria program, and sports cards.
• Hybrid work model supported by a Workplace Accessibility program and online learning platforms.
• Participation in a voluntary long‑term savings plan (PPK) and discounted share purchase program.

Shell is an Equal Opportunity Employer.