Order Management Specialist

We are looking for a person who joins the Order Management Team and will support us in our daily tasks

• Receive Order via Client process in Sales Force upon customer signature and validation of sales
• Create and deliver order-confirmation upon validation of agreed terms and individual agreements
• Check of created access rights
• Clarify technical issues regarding accessing to the applications provided our customers
• Check the correctness and activate interface’s set up
• Edit and implement price changes and price increases
• Modify price groups and items within price groups
• Activate new Customer's contract
• Create / deactivate of test accounts
• Process of partial and full cancellations
• Capture of customer and contacts in Sales Force
• Agreement’s revision which are on status "on hold"
• Project workings by mass update done on the customer's level
• Support on customer migration for new products or platforms
• Verification of data correctness in test environments

• University degree
• Min. 3 years of experience in Order management or Customer Service
• Proven track record as an Order management, Data entry or Customer Service specialist (must)
• Fluent German and English min. B2/C1 (must)
• Knowledge of other foreign language would be an asset;
• Knowledge of german law and regulations regarding billing, taxation, and best practices.
• MS Office fluency (Word, PowerPoint, Excel)
• Ability to enhance process and controls
• Very good customer service skills and client-focus attitude
• Ability to work well under pressure and meet deadlines.
• Ability to prioritize tasks and work in a fast-paced environment.