Phone Support Specialist; Business

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Support Specialist who takes ownership of customer issues, thinks deeper to find solutions, and contributes to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

• Providing our UK customers with an outstanding experience, making sure customers feel secure whilst using our features
• Providing excellent customer service via our in-app live chat and over the phone
• Representing Revolut at all times
• Collaborating with other international team members to tackle any customer disruption

• Fluency in English (C1 level or higher)
• 3+ years of experience performing call support in English
• A bachelor's degree (must be able to provide at least a provisional certificate)
• Excellent communication skills
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• To be independent with a problem‑solving approach
• Excellent attention to detail
• Empathy and love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self‑motivated with a highly flexible team player attitude
• To be independent with a problem‑solving approach

• Previous experience in banking, financial services, or sales

We encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.