Bilingual Associate Operations Specialist

Associate Operations Specialist

We are currently seeking a bilingual candidate fluent in English and either French, Italian, or German.

Tech company delivering innovative solutions and insights to enable our customers to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of our customers. Headquartered in Atlanta, GA with an internationally distributed workforce spanning 17 countries and nearly 10,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.

• You are self‑motivated and ready to “roll up your sleeves.” While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
• As a team player, you navigate cross‑functional teams and work well with team members in other business units and departments toward a common goal.
• An innovator— you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

• Initiating a range of background checks through various third‑party services and our own internal systems
• Communicating effectively with companies, educational institutions, and professional bodies across the EMEA region via email and telephone
• Processing check results in accordance with client requirements
• Collaborating with clients and candidates to resolve any process‑related issues
• Conduct analysis of candidates’ backgrounds
• Reviewing case files to ensure high‑quality, accurate and efficient service
• Responding to incoming emails, calls, and requests promptly
• Obtaining feedback to maintain quality control
• Working in a multicultural, team‑oriented, performance‑driven environment
• Completing mandatory technical and on‑the‑job training, including GDPR and privacy training
• Operating in accordance with all policies and procedures, ensuring compliance with data protection and privacy legislation
• Demonstrating company values and fostering a positive culture
• Undertaking other relevant duties within the team

• Bilingual in English and either Portuguese, Spanish, Romanian or German
• Excellent data entry skills with a keen eye for detail and quality, ensuring all process delivery, data compliance and eligibility rules are adhered to
• Effective prioritization of conflicting tasks and the ability to manage your own time to reflect team priorities and business requirements
• PC literate, including full use of Microsoft Office products
• Flexible and adaptable
• An individual that takes ownership of problems and uses initiative to proactively identify and resolve customer challenges
• The desire to learn, grow and embrace change in a technologically advanced environment
• Supports others and puts people first, working effectively both as an individual and as a wider team member
• Behaves consistently with clear personal values that complement those of the organization’s culture
• Action orientated individual, self‑motivated and an awareness of the need for urgency

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.