VIP Customer Support Representative

Location: Town of Poland

# VIP Customer Support Representative
25 JUN 2026

Poland Permanent Operations Visit  Site Apply NowVIP Customer Support Representative We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent. We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match.

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:
Provide personalised, high-quality support to VIP customers across multiple brands;
Act as the main point of contact for assigned high-value clients;
Build and maintain strong, long-term relationships;
Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
Handle inquiries, issues, and escalations for different brands within the company;
Adapt communication style and service standards according to each brand’s guidelines;
Maintain deep knowledge of each brand’s products, services, and promotions;
Demonstrate flexibility with schedules and workload;
Meet KPIs related to response time, customer satisfaction, and retention.

Experience you’ll need to bring:

At least 6 months of experience in a similar customer support, VIP support, customer success, or account management role;

English proficiency at B2+ level, both written and spoken;

Experience working in a fast-paced and KPI-driven environment;

Previous experience using CRM systems or customer support tools is considered an advantage.

It's a perfect match if you have those personal features:

Energetic, proactive, and genuinely enjoy communicating with people;

Strong communication and interpersonal skills with a customer-focused approach;

Strong problem-solving skills and attention to detail;

Good multitasking and time-management skills;

Stay calm and solution-oriented under pressure, handling challenging situations with confidence and professionalism.
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