Customer Care Delivery Specialist with German and English

Responsibilities

• Providing support for clients’ employees who contact us with questions about HR procedures or employment benefits through various channels (phone, webchat, etc.). Queries may cover salary and pay‑slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others.
• Explaining how to use the online HR systems.
• Investigating more complex cases.

• Excellent English: C1 minimum.
• Adaptability and attention to detail.
• Excellent written and verbal communication skills.
• Self‑motivation and willingness to learn.
• Experience in customer care is a plus; not required. Training will be provided.

• Quarterly bonus starting from 750 PLN gross.
• Private medical care, life insurance, pet insurance.
• Benefit platform (Multi Sport card, tickets, vouchers, and many more).
• Permanent contract and comprehensive rewards package.
• Career growth opportunities.
• Remote or hybrid work.

• Work in an international team.
• Positive and productive work environment with open and honest communication.
• Opportunities to engage in many events, activities and charity initiatives.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. Diverse teams are stronger, more innovative, and more successful. Alight welcomes and embraces all individuals, regardless of background, and is dedicated to creating a culture that enables every employee to thrive.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Applicants for employment in the country in which they are applying must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.