German-Speaking Customer Experience Officer

German-Speaking Customer Experience Officer
The role

We are looking for a passionate and self-motivated professional to join our Customer Experience Team!

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and taking actions as required.
• Handle client inquiries appropriately and ensuring that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

• Degree in a business‑related field.
• Client handling experience in the financial services sector is a definite plus.
• Fluent German speaker with excellent oral and written skills in English.
• Ability to multitask and maintain a high-level of organization.
• Outstanding communication and interpersonal skills.
• Valid work permit required.

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

• Let’s Connect – Intro Chat with Talent Acquisition
• Deep Dive – First Interview with Your Future Team
• Speak Your Strength – Language Proficiency Check
• Show Your Skills – Live Technical Session