North American Junior Authorization Line Specialist

Elavon, a wholly owned subsidiary of U.S. Bank, builds platforms and ecosystems that help over 1.5 million customers worldwide to achieve their financial goals. We operate a range of payment solutions powered by the latest technology and partner with customers and communities to support growth.

As a Customer Representative, you will be the first point of contact for customers, providing support primarily via inbound phone calls in an international financial environment.

• Provide high-quality customer support for banking and card-related inquiries
• Handle incoming calls and written requests from customers in English
• Resolve customer issues during the first contact whenever possible
• Support transaction authorization processes and handle card-related (sensitive) data
• Assist customers with account-related topics, payments, and billing issues
• Escalate more complex cases to dedicated teams when required
• Maintain accurate documentation in internal systems
• Work within defined procedures and ensure compliance with financial regulations
• Build positive and professional relationships with customers

• Very good command of English (C1) both written and spoken
• Secondary education (high school diploma) – students and graduates welcome
• Customer‑oriented mindset and willingness to learn
• Good communication and interpersonal skills
• Basic computer skills (MS Office, ability to navigate systems)
• Ability to work with procedures and deadlines
• Nice to have:
  First experience in customer service, call centre or banking
• Interest in financial products and customer support

• Stable employment in a recognised international company
• Full onboarding and paid training
• Clear career paths and internal development opportunities
• Friendly, supportive team environment
• Up to +15% bonus for non‑standard working hours

• 24/7 shift environment, requiring full flexibility
• Night shifts
• Weekends
• Public holidays

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market‑competitive compensation package that includes clearly defined salary ranges aligned with industry benchmarks and internal equity standards, performance‑based incentives for eligible employees, and inclusive equitable benefits focused around financial wellbeing, health & wellness.

Continuous development opportunities, training, education support, and career progression pathways based on inclusive and transparent criteria are also provided.