Italian Speaking Rent--Car Consultant - Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and BPO firms, connecting ambitious multilingual talent with world-class career opportunities across the continent. With a strong reputation built on trust, transparency, and results, we specialise in matching skilled professionals with leading organisations in dynamic, fast‑growing industries. At Mercier Consultancy Group, we don't just place candidates — we build careers and change lives.

We are currently seeking a motivated and customer‑focused Italian‑speaking Rent‑a‑Car Consultant to join a thriving team based on‑site in Sofia, Bulgaria, working within the vibrant tourism industry. This is a fantastic opportunity for Italian‑speaking professionals to build a rewarding career in travel and tourism, delivering exceptional vehicle rental experiences to Italian‑speaking customers from across the globe. If you are passionate about tourism, customer service excellence, and are looking for Italian‑speaking jobs that truly offer something different, this position in Bulgaria could be the perfect next step in your career journey.

• Assist Italian‑speaking travellers and tourists with vehicle rental enquiries, bookings, modifications, and cancellations via phone, email, and live chat platforms
• Provide accurate and tailored information about available vehicle options, rental rates, insurance packages, and tourism‑related add‑ons to ensure an outstanding customer experience
• Process reservations and payments efficiently using internal booking and CRM systems, ensuring all data is accurately recorded and maintained
• Handle customer complaints and resolve issues in a professional, empathetic, and solution‑oriented manner, reflecting the premium service standards expected in the tourism sector
• Collaborate with partner tourism agencies, hotels, and travel operators to coordinate seamless vehicle rental solutions for group and individual travellers
• Upsell and cross‑sell relevant travel and tourism services such as GPS navigation, additional driver options, child seats, and travel insurance packages
• Stay informed about current tourism trends, seasonal travel patterns, and destination‑specific requirements to better serve Italian‑speaking clients
• Meet and consistently exceed individual and team performance targets, contributing to a positive, high‑energy team environment

• Native or fluent Italian language skills (spoken and written) are essential for this role — a strong command of Italian is mandatory
• Valid EU passport (mandatory requirement for relocation and employment eligibility)
• Previous experience in customer service, tourism, hospitality, travel, or a related field is highly advantageous
• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding customer experiences within the tourism industry
• Comfortable working in a fast‑paced, target‑driven environment with the ability to manage multiple customer interactions simultaneously
• Proficiency in English at a communicative level for internal team communication and training purposes
• A positive, proactive attitude and the ability to adapt quickly to new systems, processes, and a multicultural workplace

• Competitive Monthly Salary reflective of your skills and experience within the tourism industry
• Fully Paid Training to ensure you are confident, knowledgeable, and set up for success from day one
• Comprehensive Health Insurance coverage for your peace of mind
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria
• Monthly Performance Bonus rewarding your dedication, results, and commitment to excellence
• €1,500 Signing Bonus (one‑time payment) exclusively for new hires joining Mercier Consultancy Group
• A supportive, multicultural, and professional work environment in the heart of Sofia, Bulgaria
• And Much More — including ongoing career development opportunities within a leading European consultancy

Bulgaria is an increasingly popular destination for…