Global Head of Customer Service & CX Transformation
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-16
Listing for:
Sandvik
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Dormer Pramet, part of the Sandvik Group, is seeking a Head of Customer Service to lead our global CS function. You will drive service excellence across markets and channels, defining standards, KPIs, and continuous improvement initiatives.
This role reports to the VP Global Sales and requires strong leadership of international teams and expertise in SAP and CRM platforms. The position offers a flexible location (Europe preferred) with a focus on transforming customer experience and operational
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