Customer Support Specialist

Future Opening:
Customer Support Specialist

Full Time
• Jamestown

Bring the Vacation Home!

Are you passionate about exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? Zagers Pool & Spa, a premier pool and spa company in West Michigan, is searching for a Customer Support Specialist to join our growing team!

For over 60 years, Zagers has been helping families create their dream backyards – turning them into personal oases where memories are made. With four retail locations and the largest service department in the area, we are committed to providing top-notch products and service, ensuring our customers can relax and "vacation in their own backyard." As a locally owned and operated business
, we pride ourselves on building lasting relationships with our customers and providing the support they need to enjoy their pools and spas to the fullest.

As a Customer Support Specialist
, you'll be the voice of Zagers, answering calls and providing outstanding service to our valued customers. You'll:

• Answer inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued.
• Provide accurate information and guide customers to the appropriate department or person for their needs.
• Skillfully address customer inquiries, concerns, and complaints, working to find solutions and ensure satisfaction.
• Become proficient in our systems, including MS Office Suite, Adobe Sign, and Evosus Platform, to manage service schedules, parts orders, and billing efficiently.
• Collaborate effectively with team members across departments to create a seamless and positive customer experience.
• Embrace ongoing training opportunities to enhance your knowledge and customer service skills.

At Zagers, we believe in creating a workplace where our employees can thrive. We offer:

• A fun and dynamic team environment where collaboration and a positive attitude are key.
• Competitive pay and benefits including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Comprehensive training to ensure you have the knowledge and tools to succeed.
• A company culture that values work-life balance and understands the importance of family time.

If you're a highly organized, customer-focused individual who's ready to join a company that cares about its employees and its community, we want to hear from you! Submit your resume today and become part of the Zagers family.

Compensation: $18.00 - $24.00 per hour

Zagers Pool & Spa operates four retail stores in the West Michigan area. We are committed to providing each and every customer an opportunity to VACATION IN THEIR OWN BACK YARD.

At Zagers, our specialty stores thrive on building trusted relationships in the community. We do this by being the neighborhood expert that customers can count on for honest advice. We know that we may not always know the answers, and that’s okay too. “I don’t know, but I will find the answer for you” is better than guessing and giving misinformation.

We are always eager to find solutions for water issues and make product recommendations based on what is best for the customer, not the bottom line. We understand that our reputation and good word of mouth will allow us to prosper long term.

When we look good, we feel good. We are selling backyard family fun so there is no need to be stuffy, but we do know that tucking in our shirts and being ‘put together’ impacts how we feel about ourselves and how we interact with our customers. We always look and act the part and our pride and passion for Zagers shows through.

This also means we have a passion for continuously learning new products, attaining new skills, and taking on new responsibilities that may make us uncomfortable. In order for Zagers to grow, we must be willing to challenge ourselves.

Anyone can quickly search and buy items online so when a customer walks in our store we want them to be treated like gold so that it doesn’t even cross their mind. We hear all the time that…