Junior Customer Representative with Polish & English

Job Overview

As a Junior Customer Representative at U.S. Bank / Elavon, you will be the first point of contact for customers, supporting them in Polish and English via phone and digital channels.

• Provide high-quality customer support for banking and card-related inquiries
• Handle incoming calls and written requests from customers in Polish and English
• Resolve customer issues during the first contact whenever possible
• Support customers with account-related questions, payments, billing and card services
• Escalate more complex cases to dedicated teams when required
• Maintain accurate documentation in internal systems
• Build positive and professional relationships with customers

• Very good command of Polish (C1) and English (B2) both written and spoken
• Secondary education (high school diploma) – students and graduates welcome
• Customer-oriented mindset and willingness to learn
• Good communication and interpersonal skills
• Basic computer skills (MS Office, ability to navigate systems)
• Ability to work with procedures and deadlines
• Nice to have:
  First experience in customer service, call center or banking
• Nice to have:
  Interest in financial products and customer support

• Stable employment in a recognizable international company
• Full onboarding and paid training
• Clear career paths and internal development opportunities
• Friendly, supportive team environment
• Competitive salary and benefits package

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.