Junior Customer Service Specialist (multilingual, fixed-term contract

About the Job

Your responsibilities include, but are not limited to:

• Deliver high quality service by e-mail, phone, or chat
• Nurture customer relationships by understanding the customer needs and resolving their queries
• Prepare to support the customer inquiries by studying products and policies and processes
• Improve the quality of service with submissions to improve processes and services yet to be implemented
• Follow-up with customers on issue resolution status
• Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
• Act as a customer advocate in the organization while interacting with other internal departments

We are looking for a unique and amazing talent, who brings along the following:

• Fluency in English and one of the following languages:
  Dutch, French, German, Italian, Spanish, Portuguese or Greek (minimum B2 level)
• Fast learner with strong customer service focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills
• Strong cultural awareness
• Experience in handling SAP and/or Service Management Tools (e.g. Service Now) - nice to have
• A comprehensive understanding of the local culture of supported countries - nice to have
• Work experience in a virtual, multi-national set up - nice to have
• Knowledge of eCommerce business - nice to have

• You can expect a range of benefits, including:
• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation.

We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger. Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong. #LI-Hybrid