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On-Call Support & Operations Specialist
Job in
Town of Poland, Jamestown, Chautauqua County, New York, USA
Listed on 2026-08-10
Listing for:
HCL Technologies Limited
Per diem
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
HCL Technologies Limited is seeking a customer support professional to independently resolve tickets, provide on-call support, and perform root cause analyses to improve outcomes. You will also manage knowledge base updates and train freshers while ensuring adherence to SLAs.
The role focuses on delivering positive customer experiences through First Call Resolution and maintaining low reopen rates, contributing to overall CSAT improvements.
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