Customer Engagement & Escalation Lead
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-08-13
Listing for:
IFS
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Bilingual
Job Description & How to Apply Below
IFS is seeking an experienced Customer De-Escalation & Engagement Advisory Manager to bridge customer needs with IFS capabilities. This full-time, on-site role sits in the Customer Office and leads engagement and escalation activities, ensuring clear expectations and rapid, effective resolutions.
You will own onboarding, drive the Voice of the Customer program, organize incident calls, and collaborate with cross-functional teams to deliver measurable outcomes while sustaining composure under
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