Senior Customer Care Agent SME with Danish

Are you a Danish speaker living in Poland — or considering relocating? Join Nexi, one of Europe’s leading Pay Tech companies, and support Danish businesses from our modern hub in Cracow. This is more than a customer care role — it’s an opportunity to grow in an international environment, enjoy a strong benefits package, and be part of a team that values people, culture, and community.

You’ll become part of a growing Danish-speaking community within Nexi, working in a friendly, international environment built on openness, collaboration, and mutual support. Our colleagues help each other succeed — both professionally and socially — and are happy to share practical tips, relocation insights, and guidance to help you settle in smoothly.

During the recruitment process, you’ll also have the chance to speak directly with one of our Danish team members to gain authentic insights into the role and daily work.

This is a long‑term position with clear development paths, internal mobility options, and opportunities to grow within Nexi. We aim to create Europe’s leading contact center for customer experience, and we eagerly look forward to welcoming the right talents to join us on this exciting journey.

• Support Danish SME customers via phone, email, and chat
• Troubleshoot issues related to card terminals, self‑service portals, and account management
• Handle administrative tasks (customer data updates, invoice questions, etc.)
• Report and follow up on technical incidents
• Collaborate with internal teams to ensure smooth daily operations
• Use CRM, ERP, and other systems to deliver high‑quality service

• Fluent Danish
  (spoken & written)
• Good English
  communication skills
• Customer‑focused mindset and strong communication abilities
• Comfort working with digital tools and reporting technical issues
• Proactive, organized, and quality‑driven approach
• Nice to have:experience in customer service, fintech interest, or contact center background

• Competitive Salary
  — aligned with your language skills and experience
• Performance Bonus
  — up to 36% of your monthly salary, paid four times per year
• Holiday Benefits
  — Christmas, Easter, and vacation‑related bonuses
• Birthday Leave
  — one additional paid day off to celebrate your special day
• Tech Equipment
  — modern laptop, headset, and all tools needed for efficient work
• Private Medical Care & Insurance
  — comprehensive package + optional family coverage
• Commuting & Office Perks
  — convenient Cracow location and a comfortable, modern workspace
• Multi Sport Benefit
  — a subsidy for your monthly sport activities
• Relocation Package
  — if you are moving to Poland, we will grant you a bonus to support your relocation

• Monthly Fredagsbar(Friday Bar — a Danish‑inspired tradition with drinks, snacks, and music)
• Seasonal celebrations
• Team‑building events
• Themed office days
• Charity & volunteering initiatives

At Nexi, your development matters. Through Pay Tech University, you’ll gain access to:

• Structured training programs
• Technical and soft‑skills development
• Career‑growth pathways
• Free language courses:
  English, German, French, Spanish, Portuguese, and Italian (Polish and other Nordic languages may be added in the future)

If you’re relocating from Denmark, Cracow offers:

• Lower cost of living
• Vibrant expat community
• Safe, beautiful city with rich culture
• Excellent cafés, restaurants, and nightlife
• Easy travel connections across Europe