Customer Service Executive; German & English Speaker

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

At CHEP, we help move goods to more people, in more places, than any other organization on earth. Behind this success is a team of customer-focused professionals who deliver exceptional service every day. We're looking for a German and English-speaking Customer Service Executive to join our European Customer Service team. If you enjoy solving problems, helping customers, working with digital tools, and collaborating in an international environment, this could be the perfect opportunity for you.

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

We're looking for someone who combines customer passion with strong organizational skills.

Experience in customer service, administration, or operational support. Experience working within defined processes and service standards. Comfortable using business systems, digital tools, and technology platforms. Ability to manage multiple priorities in a dynamic environment.

• Contact Centre, Shared Services, Customer Operations, or BPO environment.
• High-volume transactional processing.
• Multi-channel customer support experience (phone, email, digital platforms, etc.).

• Customer-first mindset.
• Strong communication and relationship-building skills.
• Excellent attention to detail and data accuracy.
• Problem-solving ability and sound judgment.
• Effective time management and prioritization skills.
• Collaboration and teamwork.
• Continuous…