Service Operations & Maintenance Supervisor Poland

Job Description Role Overview

The Service Engineer role at Fluence is responsible for managing long-term service agreements and customer relations for Battery Energy Storage Systems, ensuring safety, quality, and timely service delivery while adhering to Fluence’s core values and competencies. It requires relevant electrical engineering qualifications and certificates.

• Ensure Safety issues are logged into the system.
• Manage the Long Term Service Agreements for a Project Portfolio of Battery Energy Storage Systems including the performance of warranty and contracted service onsite in a timely manner, cost effectively, with quality service.
• Responsible for day-to-day customer relations in terms of communication acting as their first point of call as well as advocating their interests within Fluence.
• Document and track customer issues from initial occurrence to close, working on moderate sized projects which require analysis of a limited variety of moderately complex factors.
• Track availability for sites, including outages and excused events.
• Adhere to troubleshooting processes determining a course of action based on established policies and procedures to solve routine problems.
• Investigate proactively issues on DAS and equipment logs, acting as interface maintaining and expanding productive working relationships with peers, communicating with other functional groups including Software, SDC, RMDC, Nispera and Spare Parts, escalating delays to Senior O&M Supervisor.
• Have a continuous improvement mindset, identifying modifications to procedures and methods as required.
• Schedule approved contractors for maintenance.
• Develop and implement project management plans, including the coordination of the work carried out and assuring the availability of required resources.
• Manage contractors according to safe systems of work, standard work instructions and control their invoices and payment.
• Undertaking Preventative Maintenance activities, attending site when required to investigate complex issues.

• Bachelor’s degree in electrical or electronics engineering or similar engineering background and a minimum – 2 years+ in electrical energy or a Master's degree
• without prior experience, or the equivalent combination of education and experience.
• Strong ability to communicate moderately complex technical information, demonstrating the ability to effectively communicate technical information to non-technical audiences
• Demonstrated skills in prioritization of tasks and objective risk based management
• Previous experience in a customer facing service role preferred
• Fluent in Polish and also English
• Willingness to travel within Europe
• Driver's license