Business Care Partner with German

Location: Remote in Poland. If you live in Poznań or the surrounding area, we prefer hybrid work: 3 days at home and 2 days in the office per week.

Working time: Monday to Friday mainly from 8:00 to 16:00. On public holidays, one employee is on duty.

Come build something that matters.

Overview:

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As the Business Care Partner, you’ll be part of our Customer Service team working as a hybrid employee. You’ll get to:

• Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
• Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc.).
• Ensure contact with customers via email and phone.
• Collaborate internally to ensure customer satisfaction.
• Know and master the products and catalogs of your domain.
• Communicate with sales teams about the problems inherent to their customers.
• Take prompt action with customers as soon as a matter arises (quality problems, delays, significant disruptions, etc.).

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Fluency in German and English is required. Polish at a communicative level is good to have.
• Experience in customer service roles.
• Knowledge of technical components.
• Knowledge of Microsoft Package.
• SAP and Salesforce knowledge is good to have.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Subsidy for a Multisport card or points on the MyBenefit platform.
• Private medical care (Luxmed).
• Life insurance (Generali).

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow:
  Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn:
  Have access to a wealth of learning resources, including our digital learning portal.
• Belong:
  Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back:
  Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go.

That’s where you come in. Join us!

Salary Range: 81 500 – 121 899

PLN gross annually.

This is the lowest to highest salary range we would pay at the time of this posting. The salary offered in the range may vary depending on multiple factors including job level, geographic location, job related knowledge, skills, qualifications and experience.

The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.

Please note that salary is only one component of total rewards at Stanley Black & Decker.

The successful candidate may be eligible for annual merit increases.

The salary range and associated pay elements are established in line with Stanley Black & Decker’s compensation structure. If collective bargaining agreements, sectoral agreements, works council arrangements, or statutory pay frameworks apply, they determine the salary range and additional pay elements.