Dispute Agent with French

Job Overview

Responsible for End-to-End Dispute process for the French region, including deduction analysis, dispute case management, and resolution, ensuring timely and professional customer service.

• Manage and resolve OTC disputes for French customers.
• Raise and process dispute cases and credit notes.
• Liaise with customers and internal stakeholders to ensure positive relationships and effective dispute resolution.
• Cooperate with other departments (Sales, Supply Chain, Customer Service) to support dispute resolution and process improvement.

• Responsible for End-to-End Dispute process.
• Dedicated region:
  France.
• Deduction analysis and raising dispute cases.
• Liaising with customers and raising credit notes.
• Dispute resolution: contacting clients regarding overdue accounts, determining reasons for non-payment, identifying causes, and taking corrective actions.
• Perform root cause analysis on recurring disputes to identify underlying issues and recommend corrective actions.
• Participating in meetings with customers.
• Establishing and maintaining positive relationships with customers (internal and external) and stakeholders.
• Responding to all customer inquiries in a timely and professional manner.
• Cooperating closely with other departments such as Sales, Supply Chain, Customer Service.

• Analytical skills for deductions investigation.
• Basic reconciliation skills.
• SAP experience (knowledge of S4
  
  Hana system is a great advantage).
• Able to work with defined processes.
• MS Excel proficiency.
• Good interpersonal skills, ability to effectively communicate within a matrix organization.
• Proactive approach.
• Good time management and prioritization skills.
• Pro-client approach.
• Attention to detail.

• Work experience in a similar role: OTC (order-to-cash) or related, such as Finance, Accounting, Cash Collection.
• Experience in logistics, supply chain is a plus.

• First 1 month:
  Hybrid (Warsaw, Poland)
• After training:
  Fully remote (with office access in Warsaw, Poland)

Warsaw

Advanced French, Strong English, Other European Languages are a plus.

• Higher Degree in Business, Finance, Systems, or related field.

• Internal:
  Sales, Supply Chain, Customer Service, Other internal stakeholders.
• External:
  Customers (primarily in France).

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Career Opportunity:
Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

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