Change Manager, IT​/Tech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values
-driven culture, international careers and the chance to shape the future of experience.

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

As a Change Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3-6 years of experience in change management for digital and technology transformations, spanning enterprise platforms and modern SaaS, a growth mindset, and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role responsibilities

Plan & deliver change across concurrent initiatives. Build integrated change strategies and plans spanning communication, enablement/training, champions, and adoption measurement for programme work streams

Stakeholder engagement & governance. Map stakeholders, define roles/decision rights, and run fit-for-purpose governance routines (steerco updates, forums, office hours) that align with programme guardrails and expectations.

• Change impact & readiness. Lead impact assessments for affected groups; baseline readiness; identify resistance points; co-create mitigation actions with relevant teams.

Communication strategy and execution. Craft clear narratives and “what’s in it for me” messaging diverse audiences, from executive sponsors to end users; design multi-channel comms (Town Halls, Teams, SharePoint, enablement hubs). (Supported by programme comms cadences already in use.)

Enablement & adoption. Design role-based training paths,
-Quick Start guides, and
-job embedded- aids for AI tools and agents; partner with Tool Champions to test features and translate updates into adoption actions.

Benefits tracking and sustainability. Define measurement strategies, establishing clear success metrics and KPIs tied to adoption, usage and business outcomes. Instrument feedback loops and setup mechanisms for continuous improvement. Execute sustainment plans post-luanch to embed change into BAU processes to lock in value over time.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

3-6 years in change management for digital/technology transformations, ideally spanning enterprise platforms and modern SaaS.

Demonstrated ability to handle ambiguity and make progress with incomplete information, using hypothesis-driven- approaches and iterative learning.

Proven track record managing multiple projects concurrently with structured prioritization and clear communication.

Strong stakeholder management across all levels (exec sponsors, functional leaders, product/engineering teams, change champions).

Excellent communication skills—written, verbal, and visual—able to simplify complex AI concepts, frame trade-offs, and drive decisions. (Programme artefacts emphasize transparency/visualization.)

Hands-on experience designing and executing key change management deliverables (change strategy, impact/readiness, comms/training plans, adoption tracking).

Familiarity with AI productivity and developer tools (e.g., Microsoft 365 Copilot, Git Hub Copilot, Cursor) and their enterprise adoption patterns.

Nice to have qualifications

Certification or demonstrable experience with Prosci ADKAR; familiarity with KPMG change approaches.

Exposure to tool governance and champion networks within a transformation operating model.

Background in product management or delivery/project management, with proven ability to partner across technical and business teams to drive outcomes

If you do not meet all the listed qualifications or have gaps…