Senior Project Manager

Overview

At Alkymi, we’re building the first AI-powered business system for unstructured data for financial services. As the first technology service to offer safe and secure large language models inside of financial document workflows, Alkymi is changing the way the alts industry accesses their data - empowering them to service more clients, quickly pivot investment strategies and increase their revenue per employee.

Founded in 2017 in New York City, Alkymi works with some of the world’s leading businesses and financial services firms to automate their highest-impact workflows by delivering an unparalleled product experience. We’re laser focused on understanding our customers’ document data workflows from top to bottom, and deploying easy-to-use, powerful tools to meet their objectives. We combine cutting edge AI with best-in-class software engineering to accelerate our users  workflows at some of the world’s most demanding and sophisticated businesses.

We re looking to add a stellar Service Delivery Manager as we enter our next phase of growth and execute on an ambitious product roadmap.

You will be implementing Alkymi Data Inbox with our enterprise customers and be one of Alkymi’s primary points of contact. You will be responsible for providing technical expertise and elicit technical requirements for integrating Data Inbox. You will work with Alkymi’s AI and LLM-based platform and solve unstructured data challenges for our customers.

This role is a unique opportunity for a highly motivated individual to make a significant impact in a fast-growing, high-potential AI startup.

• Be responsible for the delivery of Alkymi Data Inbox for our customers
• Elicit technical requirements effectively with enterprise customers across multi-functional teams
• Work with stakeholders across the company to become an expert in the features, benefits and application of Alkymi’s products
• Architect technical data solutions around Alkymi’s data platform and produce assets to drive the implementation process forward - Data modeling and schema design will be an integral part of this role
• Lead enterprise customers through an end-to-end deployment lifecycle including requirements gathering, user acceptance testing, go-live, and day 2 planning
• Identify and resolve strategic issues and potential blockers - as well as the answers to overcoming them
• Operate with significant autonomy and self-reliance to deliver results to our customers

• 3-5+ years of experience in a Service Delivery, Customer Success, Product, Consulting, Project Management, or other customer-facing Professional Services role in software or related industries
• Knowledge of software product development, APIs, database technologies, operations platforms and data analysis tools. Startup experience is a plus - we are a small team that moves fast and is constantly encountering new challenges
• Own SLA and KPI reporting and reviewing performance regularly and orchestrating timely responses with the customer
• Excellent communication skills with proven ability to communicate at all levels in a customer organization
• Experience with Machine Learning, AI, and LLM systems is a plus
• Impeccable business acumen, client service and presentation skills
• We are open to non-traditional backgrounds - the most important qualification for this job is that you are a hands-on doer who will relentlessly pursue customer success