Senior AI Success Manager

Offer Fit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. Offer Fit’s AI decisioning engine supports 1:1 personalization for lifecycle marketing campaigns, powered by reinforcement learning AI. This allows marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp, Chime, Engie, and Met Life, among many others.

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Offer Fit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of Offer Fit use cases, working closely with customers to identify future use and own executive level relationships.

You will also contribute significantly to the Offer Fit product development process, and act as the voice of our customers. Finally, given the analytical nature of Offer Fit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase Offer Fit’s value proposition.

In particular, you will:

• Support CS Director to build meaningful relationships across our customers’ organization
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the Offer Fit sales team to drive renewals & upsell opportunities
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Offer Fit value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of Offer Fit
• Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Offer Fit’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to Offer Fit’s product & marketing teams to ensure a customer-centric product roadmap

Why is it great:

• Be the face of the company, working alongside our customers to help them succeed.
• Lead the AI transformation happening in marketing technology today — Offer Fit is at the forefront, so you’ll be in the middle of the action.
• Join Offer Fit’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
• Our customers really love working with us! Check out what they have to say about Offer Fit here

Who’s a fit:

• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Analytically-driven:
  You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
• Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
• Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.

Additional Requirements:

• Up to 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

The base salary range for this position in the United States is $145,000-$171,000 per year, plus eligibility for additional commission and bonus ranging $40,000-$47,000; with an overall OTE of $185,000 - $218,000. Eligibility for an additional end of year performance bonus, commissions (when applicable) and/or equity options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.

Please note that we adjust…