Support Engineer; IDE Services

Overview

Jet Brains IDE Services is a suite of B2B products intended to help developer productivity engineers deliver a better development experience across their organization. These products include IDE Provisioner, License Vault, Code With Me Enterprise, and AI Enterprise.

• Carry out deep investigations into users' issues to provide bug localization for our developers.
• Provide technical support via email, internal Slack channels, and other channels.
• Work with the bug tracker, processing new and old requests.
• Reproduce users' issues and create bug reports for them.
• Contribute to product development based on the customers' common problems and needs.

• Experience in the field of software engineering.
• Understanding of the software development process and continuous integration practice in particular.
• Essential system administration experience, including containerized applications and network protocols
• Familiarity with Windows, macOS, and Linux.
• The ability and drive to "get things done".
• A thirst for learning and mastering new technologies.

• Experience in technical support or in a customer-facing role.
• Experience in a QA position.
• Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s).

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