Data Entry Support Specialist

The Role

The Role. Solera customers respect and value our products and services. Due to the wide variety of solutions available, from websites to standard applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. We need people who provide quality data entry support, do their job proactively, and don’t let stressful situations take them out of their performance.

Proactively performs audits of own work or that of others to ensure compliance with established procedures. May work with standalone data systems or enterprise-wide tools supporting activities such as marketing lead tracking, fulfillment, manufacturing, and equipment maintenance or materials transactions.

• Processing of data from vehicle accident reports/assessments
• Digitization of data from vehicle accident reports/assessments
• Check the entries for correctness and completeness
• Selection and processing of photos from vehicle accident reports/assessments
• Anonymization of photos from vehicle accident reports/assessments for data protection reasons
• Take responsibility for all duties relating to compliance procedures, especially data security
• Contribute to and maintain knowledge base articles and documents

• Fluent language skills in German and a good level of English, additional language is an asset
• Knowledge and experience with Microsoft Windows (10/11) and MS Office Suite
• Recognition of correlations between software, hardware, and operating system
• Analytical and naturally inquisitive with good questioning skills and good attention to detail
• Able to communicate well and build rapport with people at various levels of a business
• A desire to go the extra mile team and take personal responsibility for resolving issues
• High learning agility and ability to apply knowledge learned
• Interest and pleasure in working in a collegial environment