Principal Professional Services Consultant

Overview

Principal PS Consultant – Poland

As a Principal PS Consultant, you will partner with customers to design, build, and deliver innovative contact centre and AI‑powered experience orchestration solutions with Genesys Cloud. This role blends technical leadership with consultative expertise to ensure that customer goals align with Genesys’ strategic vision and best practices. You will drive successful project delivery by providing architecture guidance, fostering customer trust, and ensuring seamless integration of Genesys technologies.

• Lead as the technical architect for complex Genesys Cloud projects, ensuring high‑quality solution delivery for enterprise or strategic customers.
• Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards.
• Collaborate with Project Managers to define project scope, deliverables, and timelines.
• Provide technical mentorship and training to internal teams and customers.
• Identify and resolve engagement‑related challenges proactively, escalating issues when appropriate.
• Recommend process improvements to enhance efficiency and delivery quality.
• Participate in knowledge sharing and improvement initiatives within the Professional Services organization.

• Bachelor’s degree in Computer Science or related field (or equivalent technical experience).
• 8+ years of relevant professional consulting experience, including at least 3 years with Genesys Cloud solutions or similar CX/CRM/AI orchestration platforms.
• Proficiency in German is mandatory;
  German language certification strongly preferred.
• Advanced understanding of modern cloud concepts and architectures (Amazon Web Services preferred).
• Proven ability to communicate complex technical concepts clearly and effectively.
• Good experience with diagramming and presentation tools such as Lucid Chart, Microsoft Visio, and Microsoft PowerPoint.
• Fluent in Polish, English (written and spoken).

• Experience designing or implementing AI‑powered customer solutions such as Voicebots, chatbots, co‑pilots, Agentic AI, AI‑driven analytics solutions.
• Hands‑on experience with application development using APIs, JSON, or JavaScript.
• Understanding of Dev Ops principles and CI/CD pipelining tools.

• Demonstrated ability to lead large‑scale, fast‑paced technical projects.
• Strong written and verbal communication, including escalation management.
• Ability to lead and challenge customers as needed to guide/influence solution direction.
• Business‑outcome focused mindset with strong problem‑solving and organizational skills.
• Ability to manage time effectively and work independently or in collaborative team environments.

Occasional travel (approximately 25%), including international engagements.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

If you require a reasonable accommodation, please contact us at reasonab