Help Desk Technician; German​/Italian​/Spanish Speaker

Help Desk Technician (German/Italian/Spanish Speaker)

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

As a Helpdesk Technican, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.

ROLES & RESPONSIBILITIES

• Provide Level 1 IT support in Italian/Spanish via phone and email
• Troubleshoot basic hardware, software, and connectivity issues
• Handle user inquiries related to web tools and platforms
• Deliver professional, empathetic, and effective customer service

• Fluency in German or Italian or Spanish (spoken and written) and English – required
• Previous experience in Helpdesk, IT support, or customer service
• Experience with ticketing systems (e.g., Zendesk) is a plus
• Ability to work in a fast-paced, customer-focused environment

• Hybrid work mode (3 times per week from office)
• Language courses
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card
• Integration activities - ping pong in the office, board games, volunteer projects

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.