Regional Team Lead; Poland

Join Polystar | Elisa Industriq as a Regional Team Lead

Polystar | Elisa Industriq delivers network assurance and automation solutions that help telecommunications operators worldwide turn complex network data into actionable insights. We're looking for a mobile telecom (Core, Radio) technology savvy Regional Team Lead to guide a talented team of telecom system engineers and project managers in delivering outstanding customer outcomes across Europe.

As Regional Team Lead, you will lead and empower a high-performing team to deliver exceptional customer experience across your allocated region. Your mission: ensure operational excellence, customer satisfaction, and financial efficiency while fostering a culture of collaboration and growth.

• Inspire, coach, and build a motivated team of delivery and support professionals.
• Communicate effectively on projects, priorities, and customer needs.
• Forecast resources, plan manpower, and manage team administration.
• Drive performance management: goal setting, reviews, and development plans.
• Lead recruitment, onboarding, and career progression initiatives.

• Govern regional delivery and support operations with data-driven decisions.
• Prioritize resources to meet project timelines and SLA commitments.
• Oversee accurate time reporting and expense approvals.
• Act as the operational interface for regional sales and financial matters.

• Serve as the primary escalation point for regional customers.
• Continuously improve customer satisfaction within revenue and cost targets.
• Implement structured service reviews and action plans for CSAT/NPS improvement.

• Support projects and services aligned with your core competencies (e.g., project management, configuration, support).

• Experience:
  
  8+ years in telecom software/services, with 2+ years leading regional delivery/support teams.
• Domain Expertise:
  Strong telecom or IT engineering background; OSS domains (service assurance, fault/performance management, inventory, provisioning).
• Leadership:
  Proven ability to build and retain high-performing teams; workforce planning and performance management.
• Customer Engagement:
  Skilled in escalation management and improving CSAT/NPS.
• Tools & Processes:
  Familiarity with PSA/ERP tools (Net Suite/Open Air, SAP), ITIL practices, and project management tools.
• Communication:
  Excellent stakeholder management and executive-level reporting.

• Certifications:
  
  PMP, ITIL, Scrum Master, TM Forum.
• Exposure to cloud-native OSS, public cloud platforms, and observability tools.
• Regional experience in Nordics/EMEA; multilingual skills are a plus.

We combine deep telecom expertise with industrial-grade AI and data science capabilities. We work with over 100 operators in 55 countries, helping them optimize network performance and deliver better customer experience. Join a team that values collaboration, continuous learning, and measurable impact.

Apply now and shape the future of telecom with us!

Apply between 2 June 2026 and 30 June 2026 23:59 (Europe/Warsaw)