Manager Automation & Clinical Software Solutions; f​/m​/d

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives - and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making - we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

Manager Automation & Clinical Software Solutions (f/m/d) will have responsibility to lead and oversee one (team
3) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering end‑to‑end complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction. The successful candidate must demonstrate strong leadership skills, communication, problem solving and process improvement capabilities in a commercial environment.

• Lead, mentor, and develop a team of specialists across hardware, application workflow, and clinical IT domains.
• Plan resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support.
• Build a culture of continuous improvement, collaboration, and strong customer focus.
• Oversee end-to-end customer service activities for complex IVD systems, ensuring adherence to quality, safety, and regulatory standards.
• Ensure cross-functional coordination between hardware, application, workflow and clinical IT teams for seamless integration of all solution components.
• Monitor project timelines, milestones, and deliverables, proactively mitigating risks and resolving issues.
• Serve as the primary point of escalation for customer-related installation topics.
• Ensure alignment with customers by coordinating local resources and maintaining clear communication throughout the project.
• Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.
• Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.
• Track performance metrics, analyze operational data, and implement improvement initiatives.
• Ensure full compliance with industry regulations, internal policies, and quality management standards including healthcare and privacy regulation.
• Partner with sales, project management, local service, local application specialists to ensure readiness and successful project outcomes.
• Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.

The Manager Automation & Clinical Software Solutions (f/m/d) will be joining a dynamic team of accomplished business leaders who share a passion for competing through an entrepreneurial approach in a multi-billion dollar marketplace. It will be incumbent upon him/her to contribute to immediate and effective relations through interactive communication, exchanging ideas and fostering an environment of teamwork and mutual respect.

• Bachelor’s degree in Computer Science, Information Systems, Engineering,…