IT Support Engineer L2

Highlights:

• Base Salary: 2000 - 2500 USD/month gross
• Location:
  
  Poland
• Stock options
• Languages:
  
  Fluent in Russian and English
• Working hours:
  
  09:00 - 18:00 CET

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA),
donor, organization, and partner portals
, admin tools
, and several internal apps.

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus.

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You’ll be joining a team where quality, mentorship, and mutual respect come first.

We are looking for a proactive and security-minded
IT Support Engineer (L2) to join our global team.

As a core member of our L2 team, you will share responsibility for complex technical escalations across time zones.

Beyond operational support, you will take
full ownership of Access Governance and SaaS administration
. We are looking for an engineer who doesn't just follow processes but actively seeks to automate them, improving our efficiency and security posture through continuous integration and smart tooling.

• L1 escalations: intake, triage, diagnosis, and resolution of tickets not closed ludes admin operations in corporate tools, access provisioning, complex technical requests, integrations, and alerts from monitoring systems. Work within agreed SLAs for response and resolution; elevate further when outside scope or ownership boundaries.
• Onboarding & offboarding support: creation and deprovisioning of accounts in corporate SaaS tools, MDM enrollment where applicable, credential handoff, and baseline laptop setup in line with internal processes.
• Incident response: phishing, account compromise, lost/stolen devices, malware, and other security alerts — containment, remediation, and follow‑up actions using documented playbooks.
• Automation & integrations: drive continuous improvement through scripts, APIs, Zapier/n8n (or equivalents), and integrations to eliminate repetitive manual work. Automation does not have to be your current strongest skill, but initiative and genuine interest are required
  . You can consult with our Tools Engineer, but ideas and ownership should come from you.
• L1 mentoring & documentation: provide regular feedback and coaching, maintain and improve L1 instructions and runbooks, and document automations and recurring operational procedures.
• Corporate SaaS administration: admin ownership over our core collaboration and identity stack (e.g., Slack, Notion, Google Workspace, 1
  
  Password) plus other corporate SaaS tools — configuration, access policies, audits, and license usage control.
• SaaS lifecycle management: maintain the SaaS registry in Notion, provide reporting for Vendor Management ahead of renewals; evaluate new tools and roll out after approval; decommission outdated tools.
• Identity‑related incident playbooks: develop and maintain playbooks for phishing, account compromise, suspicious sign‑ins in Google Workspace, and credential/access rotation.
• A…