Solution Architect - CRM & Process Automation

RITS is a consulting and technology partner supporting organizations in designing and implementing CRM solutions, business process automation, marketing automation, and loyalty programs. We deliver projects for domestic and international clients in the financial, retail, manufacturing, telecommunications, and public sectors.

We are looking for a Solution Architect who will be responsible for designing and providing architectural oversight for solutions in the area of CRM and business process automation.

This is a role for an independent professional capable of leading the architectural stream in an implementation project — from understanding the client's business processes, through solution design, to alignments with IT, security, infrastructure, and integration teams.

The role is consulting in nature. This means working on various client engagements, often across multiple industries and in projects of varying scopes. Our implementation teams work, among others, on the Creatio platform. Experience with Creatio is an asset, but not a requirement — the key is architectural maturity and experience with comparable CRM, BPM, low-code, or process automation platforms.

Your tasks will include:

• Designing the architecture of CRM, BPM, low-code, and process automation solutions.
• Leading end-to-end solution architecture: business processes, data model, roles and permissions, integrations, customizations, deployment, and maintenance.
• Defining the architecture for integration with client systems, e.g., ERP, core systems, data warehouses, marketing automation, communication channels, and external systems.
• Selecting the appropriate integration and technology patterns for project needs.
• Conducting discovery workshops and translating business requirements into architectural decisions.
• Collaborating with client security teams in areas such as SSO, IAM, data protection, information classification, GDPR, and audit requirements.
• Collaborating with infrastructure teams regarding deployment models, environments, availability, monitoring, maintenance, and CI/CD.
• Providing subject matter support for RITS implementation teams: architectural reviews, design decisions, delivery standards, and documentation.
• Participating in the pre-sales process on the RITS side, including estimations, feasibility assessments, solution concepts, presentations, and support in responding to RFIs/RFPs.
• Identifying technological risks and proposing practical solutions.
• Ensuring the quality, performance, scalability, and maintainability of designed solutions.

We are looking for someone with experience in implementation projects at the intersection of business and technology, capable of independently leading the solution architecture area.

The following will be important to us:

• A minimum of 5 years of experience in CRM, BPM, low-code, or business process automation projects.
• Experience in a role such as Solution Architect, System Architect, Integration Architect, Technical Lead, Lead Developer, Lead Consultant, or similar.
• Practical experience with at least one enterprise-class CRM, BPM, or low-code platform, e.g., Creatio, Salesforce, Microsoft Dynamics 365, Pega, Appian, Out Systems, or similar.
• Experience in designing end-to-end architecture for deployments in medium or large organizations.
• Experience working with business requirements and translating them into solution architecture.
• Ability to communicate effectively with both business stakeholders and IT, security, infrastructure, and integration teams.
• Experience working with delivery teams: analysts, developers, testers, implementation consultants, and project managers.
• Good knowledge of Polish and English at a level enabling work with international clients and technical documentation.

We expect a practical understanding of CRM / BPM / low-code solution architecture, including:

• Knowledge of the architecture of CRM, BPM, workflow, or process automation systems.
• Understanding of configuration, customization, and extension of CRM/BPM platforms.
• Ability to distinguish when a no-code/low-code configuration is sufficient and when custom development is required.
• Knowledge of…