Senior Technical Success Manager

Overview

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we leverage the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We value impact over activity and seek innovators who use AI to amplify their impact.

We are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This role is based in Poland, reporting to the Manager of Technical Success Management. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption for our public sector partners.

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact

• You thrive in ambiguity. You're comfortable building the path as you walk it, and you see ambiguity as material for meaningful outcomes.
• You act like an owner. You pursue the mission with a bias for action and operate with integrity, balancing strategy and execution.
• You are a problem-solver who focuses on delivering solutions to high-impact challenges.
• You are a high-trust collaborator who contributes to the team and embraces feedback with candor and respect.
• You are a learner with a growth mindset, seeking feedback to become a better partner and teammate.

• 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
• 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
• Strong communication and presentation skills with the ability to influence internal and external decisions
• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans

• Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
• Comprehensive understanding of industry-specific workflows and operational processes to optimize security and efficiency
• Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft

Remote

Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Poland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed…