Benefits Administration Delivery Analyst with German

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people‑first solutions powered by cloud‑based technology, helping organizations grow and enabling work forces to perform at their best. This role focuses on benefits administration for client employees located in the EMEA region.

• Be responsible for the benefits administration for client’s employees located in the EMEA region
• Resolve cases and enter benefits data in the system for our client’s employees
• Collaborate with the client to resolve requests related to a service or an escalated employee issue
• Work daily with other Strada colleagues, third‑party providers, and client contacts to ensure seamless process delivery for our clients’ employees
• Process reports utilizing various data extraction tools to meet client plan rules and/or resolve issues
• Work with Excel calculation sheets
• Problem‑solve issues by analyzing system data to determine gaps in functionality as compared to client plan rules to arrive at the true root cause
• Demonstrate quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
• Provide input in process design and technology capabilities to ensure optimal process support from a benefits perspective
• Provide creative solutions to continuously improve and optimize client delivery
• Participate in system testing during Internal Acceptance Testing and support User Acceptance Testing, as required
• Opportunity to oversee and coach others with regards to a specific project and/or process
• Contribute to and lead projects utilizing standard project management disciplines
• Takes an active part in process transition from client to Strada office, as required

• English language – C1 level required (CEFR or equivalent)
• German language – C1 level required (CEFR or equivalent)
• At least 3 years of experience in benefits administration / HR administration / payroll area
• Extensive analytical and problem‑solving skills
• Strong attention to detail
• Good understanding of delivering outstanding customer experience
• Understanding of project life cycle and deployment governance
• High level exposure to fast‑paced environments
• Excellent time‑management skills
• Experience in MS Office required
• Very good knowledge of MS Excel
• Working experience in Benify or SHARP (SAP HR) system is an asset
• High level of self‑motivation and proactivity required
• Spotless record and strong ethos

We offer a comprehensive benefits package that supports your health, wellbeing, finances, and future, including health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. Applicants may request a reasonable accommodation by contacting their recruiter.

To be considered, you must have current and future work authorization in the country where you are applying, without the need for visa sponsorship by Strada.

Note:

This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.