340B Technical Operations Analyst

PDMI is looking to add a 340B Technical Operations Analyst to our team! As a 340B Technical Operations Analyst, you will be responsible for overseeing the day-to-day technical operations of the 340B platform, ensuring system stability, data integrity, and operational efficiency. This role serves as a critical bridge between the 340B Account Management team, Product/Engineering, and Data Operations, supporting routine processes and ad-hoc operational needs.

This position requires strong technical operations experience, a data-driven mindset, and the ability to proactively monitor systems, troubleshoot issues, and drive continuous improvement in a fast-paced healthcare environment.

• Best
  
  Employer:
  
  PDMI was voted Best Employer in Ohio for the 5th consecutive year in 2025!
• Meaningful Work: Contribute to improving healthcare quality and efficiency.
• Collaborative Environment: Work with passionate professionals who share your drive.
• Exciting Challenges: Every day brings new opportunities to excel.
• Flexible Work: Fully remote opportunity with a company that cares.

• Monitor daily system performance across 340B platforms and supporting applications.
• Identify, triage, and resolve system issues, outages, and performance degradation.
• Coordinate with Engineering and Infrastructure teams for incident management and root cause analysis.
• Maintain system health dashboards, alerts, and monitoring processes.
• Oversee inbound and outbound client and vendor partner data feeds including claims, eligibility, accumulations, and replenishment data.
• Monitor data pipelines to ensure completeness, accuracy, and timeliness.
• Investigate and resolve data discrepancies, failures, and anomalies.
• Partner with internal and external stakeholders (TPAs, pharmacies, wholesalers, EMRs) to ensure successful data exchange.
• Execute and manage system configuration requests including data import and export requests; ad-hoc system configurations; report and data access management.
• Maintain and manage export configurations.
• Validate configuration changes through testing and ensure accurate deployment.
• Maintain documentation for system configurations, processes, and procedures.
• Serve as the primary technical operations contact for the 340B Account Management team.
• Intake, prioritize, and fulfill ad-hoc operational requests (e.g., data pulls, issue investigations, program adjustments).
• Provide timely updates and clear communication on request status and resolution.
• Identify opportunities to improve operational workflows, automation, and monitoring capabilities.
• Partner with Product, Engineering, and QA teams to enhance system functionality and reduce manual effort.
• Develop and maintain SOPs, runbooks, and operational playbooks.
• Generate operational reports and dashboards related to system performance, data quality, and program outcomes.
• Analyze trends such as qualification rates, data failures, and system usage.
• Provide actionable insights and recommendations to improve program performance.

• Bachelor’s degree in computer science or related field, or equivalent combination of education and experience required.
• 5+ years of experience in healthcare technology, data operations, or a related field required.
• Experience with data integrations, file processing (flat files, EDI), ETL/ELT processes, and data validation required.
• Intermediate proficiency in SQL Server scripting, including querying, troubleshooting, and data validation required.
• Experience with process automation utilizing Python, Power Shell, etc. and operational management tools like JAMS, Go Anywhere, etc. required.
• Experience with system monitoring tools and incident management processes required.
• Experience with ticketing systems such as Jira and HaloITSM required.
• Experience working with 340B TPAs or healthcare SaaS platforms preferred.
• Strong understanding of 340B program workflows, claims adjudication, and contract pharmacy models preferred.
• Knowledge of regulatory requirements related to HRSA and 340B compliance preferred.