Senior Business Analyst

Ciklum is looking for a Senior Business Analyst to join our team full-time in Poland.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/downstream services. You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance. You can provide business analysis to multiple agile delivery teams and work closely with the product owner and technology leads to prioritize and manage complex backlogs.

About the project:
This initiative aims to modernize a nationwide government platform through comprehensive digital transformation. By leveraging advanced web portals, mobile applications, CRM systems, predictive analytics, and AI, we seek to enhance and streamline core services for government officials, the legal ecosystem, and citizens. Our primary focus is ensuring seamless integration, scalability, and adherence to rigorous performance and security standards.

Ciklum will lead and support multiple products and work streams within this collaborative effort. This project offers a unique opportunity to thrive in a multicultural environment while contributing to high-impact government services. By applying business process reengineering (BPR) and innovative technologies, we aim to reshape public service delivery as part of a national‑scale transformation.

Client - the largest professional services network in the world by revenue and number of professionals. Client provides audit, tax, consulting, enterprise risk and financial advisory services worldwide.

• Analyze capability gaps within the Customer’s organization and propose strategic improvement methods and tailored solution options
• Identify and define core business needs, ensuring a clear understanding of stakeholder impact and their strategic outlook on projects
• Collaborate proactively with Business Stakeholders, Project Managers, and teams to build a shared understanding of solutions
• Manage requirements communication by tailoring the approach to project specifics and stakeholder preferences
• Facilitate and moderate high‑stakes meetings and workshops to drive consensus and decision‑making
• Govern solution scope by proactively detecting, tracking, and resolving changes, conflicts, and requirements‑related issues
• Prioritize requirements and manage their allocation while defining non‑functional requirements, external interfaces, and constraints
• Mentor and develop other analysts upon request, fostering a culture of professional growth and excellence
• Organize knowledge‑sharing sessions and contribute to the corporate knowledge base to elevate collective expertise
• Partner with Product Managers on product strategy definition to ensure long‑term value delivery
• Evaluate and optimize business analysis processes, providing actionable proposals for continuous improvement
• Establish and maintain robust requirements lifecycle processes from inception to delivery
• Oversee solution implementation and conduct rigorous internal and external acceptance testing
• Champion customer satisfaction through continuous improvement and proactive feedback loops

We know that sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!

• Communication Excellence:
  Advanced English verbal and written communication skills, with a proven ability to express complex ideas simply and structured for large audiences and top‑tier management
• Domain
  
  Experience:
  
  3+ years of IT industry experience, including extensive collaboration with international clients and defining solutions from initial concept through to production
• Methodology Mastery:
  Deep understanding of software development life cycles (SDLC) and at least 1 year of…