Forward Deployed Engineering Lead

About the Company

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder‑approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260, working across Europe and the US, connected by a shared builder spirit with our centre of gravity in Berlin. We have cultivated a community of more than 650,000 active developers and builders, earned over 190K Git Hub stars, and attracted top investors, including Sequoia and SAP. The company is valued at $5.2 bn and is dedicated to building the future of automation.

• Define how we select strategic accounts, scope engagements, run 5‑day on‑site boot camps, measure success, and hand off cleanly to Customer Success.
• Create the operating model for a paired Deployment Strategist and Forward Deployed Engineer team, starting with your first FDE hire.
• Decide when to build internal capability versus when to work with partners, and make clear recommendations to leadership.

• Lead 5‑day on‑site engagements with enterprise customers, including executive kick‑offs, closeouts, and the adoption narrative throughout.
• Map customer organizations to identify champions, power users, decision‑makers, and the cultural dynamics that influence adoption.
• Build automation ROI stories in the customer’s language, helping them understand the business value of scaling n8n.

• Codify each engagement into reusable use‑case plays so every deployment becomes faster, sharper, and more scalable.
• Partner closely with the Forward Deployed Engineer to prioritize the problems that create the most customer value, not just the most technical interest.
• Build a playbook library that helps future teams replicate successful deployments across similar enterprise environments.

• Own the feedback loop between what you see in the field and what Product needs to know.
• Advocate clearly for customers when product gaps, technical blockers, or adoption risks stand in the way of success.
• Give n8n a direct view into how large organizations actually deploy automation across teams, systems, and processes.

• Forward deployment or implementation leadership:
  You have led enterprise customer deployments in a forward deployment, implementation leadership, or technical customer success role at a high‑growth B2B software company.
• Enterprise customer experience:
  You have been on‑site with large enterprise customers and driven measurable adoption outcomes across complex organizations.
• Technical fluency:
  You do not need to write the code, but you understand technical architecture, can challenge decisions when needed, and can demo credibly to a CTO.
• Organizational navigation:
  You know how to find the real decision‑maker, build trust across levels, and manage the cultural dynamics that make or break deployment success.
• Hiring and coaching:
  You have hired, onboarded, or developed technical customer‑facing talent.
• Strategic judgment:
  You know when to build a function internally versus when to bring in partners, and you have the conviction to make that case to leadership.
• English fluency:
  You are fluent in English and can lead high‑stakes customer conversations with clarity and confidence.

• European languages:
  You speak additional European languages that help you build trust with customers across the region.
• Automation experience:
  You have worked with automation, workflow, integration, developer tools, or technical platforms used by IT, Sec Ops, or Dev Ops teams.
• Expansion mindset:
  You have helped turn initial enterprise deployments into broader adoption, renewals, or expansion opportunities.
• Zero‑to‑one leadership:
  You have built a new function, playbook, or operating model from scratch in a fast‑growing software company.

At n8n,…