Associate Quality Engineer

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Lenovo is a US $69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit  , and read about the latest news via our Story Hub .

Responsible for product quality support across device returns, issue management, reporting, and launch activities. The role works closely with Product, Software, Technical Service, Compliance, and Call Centre teams to ensure fast issue resolution, regulatory compliance, and strong customer experience.

• Log returned devices in QIT and perform initial triage (software logging, component swap)
• Coordinate shipment of samples and components for analysis
• Issue & Quality Management
• Verify and log software and hardware failures (directly or via Service/TAM teams)
• Raise and manage Change Requests (CRs) with Product and Software teams
• Validate software fixes and support new software releases
• Draft and publish Field Service Bulletins (FSBs)
• Provide customer feedback on product quality issues

• Prepare internal TCRR performance reports
• Deliver tailored TCRR analysis for sales and service requests
• Analyze return trends and elevate issues to Technical Service

• Perform initial assessment and detailed analysis of PS&C cases
• Prepare reports and coordinate device return to MASC or customer

• Act as technical contact for call centre queries (specs, DoC, issues)
• Investigate call centre escalations and raise CRs
• Coordinate customer reworks with external partners, including instructions and logistics
• Own assigned products within the Launch Plus process
• Maintain Launch Plus SharePoint pages and provide weekly updates

• Experience in product quality, technical support, or issue management
• Strong analytical and problem solving skills
• Ability to work cross-functionally in a fast-paced environment
• Clear communication and customer-focused mindset

• Life Insurance
• Private Medical Insurance
• Pension Plan
• Multisport Card
• Employee Assistance Program, e.g., for health, legal & financial consultancy
• Internal E-learning Development Platform Available for Employees

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations
:
* Poland

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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