Lead Salesforce Consultant

In this role, you will lead end-to-end delivery of complex Salesforce projects, working closely with clients and cross-functional teams to achieve successful business outcomes.

This is an excellent opportunity for an experienced Salesforce professional who combines strong consulting expertise, technical excellence, and business acumen to deliver high-quality solutions in a dynamic client-facing environment.

• Lead large-scale Salesforce implementation projects independently, ensuring high-quality delivery and alignment with business objectives
• Serve as a trusted advisor to customers by understanding business needs and translating them into scalable Salesforce solutions
• Act as a Product Owner, defining product vision, managing backlogs, and prioritizing features to maximize business value
• Drive and coordinate cross-functional development teams across multiple work streams to achieve a unified product vision and successful project outcomes
• Design and implement complex Salesforce data models and scalable automation solutions that support evolving business requirements
• Facilitate client workshops, discovery sessions, and requirements-gathering activities to identify business and technical needs
• Develop and present proof-of-concept solutions to validate proposed approaches and demonstrate solution capabilities
• Collaborate closely with stakeholders to map business processes, manage escalations, and ensure overall project success
• Provide accurate technical estimations and contribute to solution architecture, implementation planning, and delivery strategy
• Develop advanced reporting and analytics solutions using Tableau, Einstein Analytics, and related tools to deliver actionable business insights

• 6+ years of experience in Salesforce implementation and consulting
• At least two of the following Salesforce certifications:
  Sales Cloud, Service Cloud, Experience Cloud
• Proven experience in designing and implementing complex Salesforce data models and scalable automation solutions
• Strong ability to conduct client workshops, develop proof-of-concept (PoC) solutions, and provide accurate technical estimations
• Expertise in advanced reporting and analytics, including Tableau and Einstein Analytics, is considered an advantage
• Salesforce Certified Business Analyst certification and Salesforce Certified Architect credentials (or progress toward Architect certification) are considered a strong advantage

Soft Serve is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

• Work from home, from the office, or in a hybrid format that supports focus and collaboration.
• Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
• Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.