ServiceNow Analytics Technical Consultant

Service Now (Performance Analytics & Reporting) Technical Consultant – Start June 2026 – Duration: 31st December 2026 – Europe – Mainly remote with occasional AdHoc travel

As a Service Now Performance Analytics & Reporting Technical Consultant, you will develop and maintain the Service Now Operations dashboard and perform analytics relevant to the E2E Support Framework. You will work closely with Service Now developers, stakeholders, and Partners to provide inputs to the client’s product to design meet the needs of the E2E SF customers. You will also ensure that the E2E SF Service Now dashboard, Analytics, and reporting platform are maintained in a stable, scalable, and secure state.

• At least 7 years of experience working with the Service Now platform, including expertise in configuring workflows, service catalogues, reporting, and predictive analytics modules.
• Service Now Platform Analytics experience.
• Experience in Service Now Workspace or any other Service Now analytic platform.
• In‑depth understanding of Service Now IT service management (ITSM) processes, IT operations, and related industry frameworks (e.g., ITIL).
• Extensive experience in Service Now Reporting, including the Predictive Analytics module.
• Demonstrated ability to gather requirements, analyse complex business processes, and design solutions that meet the E2E SF customer needs.
• Excellent communication skills, with the ability to effectively collaborate with technical and non‑technical stakeholders at all levels of an organization.
• Strong problem‑solving and critical‑thinking skills, with the ability to identify issues, propose solutions, and drive process improvements.
• Data and analytic reporting, big data management, etc.
• Good Lucidchart, GDrive, Google Suits, JIRA and Smartsheet knowledge.

• Design, develop and maintain E2E SF dashboards, KPI reports, and metrics in the Service Now Platform.
• Design and implement predictive analytics in Service Now for enhanced decision‑making.
• Responsible for the development of a reporting framework that delivers accurate, reliable, and timely information to assist the E2E SF team in the decision‑making process.
• Perform routine and more complex reporting and analysis, resulting in recommendations for E2E SF process development and/or improvements.
• Develop reporting solutions for routine and more complex analytics.
• Develop and maintain the technical documentation for E2E SF Operations reports, analytics, dashboards, and reports User Guide.

Interested? Have the skillset? Apply now to be considered!