Principal Clinical Business Analyst

Due to our continued growth we are hiring a Principal Clinical Business Analyst (CBA) to join our global team. This is a remote role based in Hungary, Poland, Romania, Serbia or Slovakia.

Role Responsibilities:

• Ensures system adoption through training, communication, hands‑on demonstrations and stakeholder engagement.
• Escalates concerns to leadership when additional intervention is required.
• Leads or supports system implementation, including testing, training and supporting existing and new systems.
• Understands the needs and pain points of the Business Operation Systems.
• Uses this knowledge to provide advice, guidance and remove barriers.
• Coordinates and conducts stakeholder requirements discussions to understand system functional requirements and adoption barriers.
• Ensures an effective resolution of process and service risks that prevent user progress and effective delivery.
• Identifies experts and uses escalation routes to deliver quick solutions.
• Using current and future end‑user business needs, develops and documents specifications for system selection, operations, and configuration.
• Collaborates with functional teams to update Business Operation Systems configurations, i.e. templates, reports, dashboards, and/or milestones.
• Supports integrations within and across Business Operation Systems platforms, as well as with external systems when appropriate.
• Oversees new system version releases and configuration changes, including testing and validation oversight or User Acceptance Testing (UAT) execution.
• Develops system processes, procedures and best practices for both technical support teams and clinical teams.
• Participates in audit and regulatory inspection preparation activities and assists in the development and delivery of CAPA to time and quality, when applicable.
• Continuously monitors Business Operation Systems for ways to increase efficiency in business process and end‑user experience.
• Provides system leadership with strategic insights and recommendations, connecting the dots between systems, processes, roles and responsibilities, and structure to ensure optimal operational efficiency.
• Collaborates with system leadership to identify areas of enhancements and develop plans for optimal operational efficiency across multiple complex systems.
• Supports leadership with the creation and management of the system based on functional system requests or update requests.
• Understands and analyzes the business context, the users, and the roadmap for the assigned system.
• Actively promotes creative and innovative ideas to drive performance and bring new solutions to Business Operation Systems users.
• Shares lessons learned and best practice recommendations with the Business Operation Systems team.
• Supports review and/or development of training materials related to the Business Operation Systems.

Education and Experience

• Bachelor’s degree (or its international equivalent) + 8 years of experience with relevant or related system and processes.
• Experience working in a matrixed environment.
• Experience and expertise in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations.
• Knowledge in transforming business process requirements into Functional Requirements.
• Experience leading teams directly or indirectly to achieve operational outcomes.
• Ability to work collaboratively, motivate and empower others to carry out individual, team and organizational objectives.
• Communicate effectively in the English Language.
• Prior experience in a Clinical Operations role handling systems.
• Possess the ability to effectively communicate business needs to IT technology partners.
• Experience with change management and user adoption strategies.

Knowledge, Skills, and

Competencies:

• Ability to resolve issues independently with good judgement to escalate appropriately.
• Excellent interpersonal, verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem‑solving skills.
• Ability to identify, diagnose and resolve technology problems.
• Ability to lead system implementations and drive adoption.
• Strong strategic…