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Technical Support Engineer
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-01
Listing for:
HYXI
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Responsibilities
- Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);
- Carry out product technology and solution work such as photovoltaic inverters; responsible for drafting and review of technical agreements, provision of project technical information, and drafting and review of technical bids;
- Collect and study the medium- and long-term needs of customers for products, provide demand input for the company product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;
- Responsible for market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;
- Other tasks assigned by superiors.
- Three years or above experience in digital energy solution or technical support; with product development experience is preferable.
- Have a good command of English which can be used as working language, local native language proficiency, and multilingual is preferable.
- Excellent interpersonal understanding and communication skills, actively sensitive to customers’ feedback, and timely meet the needs and requirements of customers.
- Ability to adapt cross-cultural working environment.
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