Technical Support Engineer

Responsibilities

• Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);
• Carry out product technology and solution work such as photovoltaic inverters; responsible for drafting and review of technical agreements, provision of project technical information, and drafting and review of technical bids;
• Collect and study the medium- and long-term needs of customers for products, provide demand input for the company product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;
• Responsible for market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;
• Other tasks assigned by superiors.

• Three years or above experience in digital energy solution or technical support; with product development experience is preferable.
• Have a good command of English which can be used as working language, local native language proficiency, and multilingual is preferable.
• Excellent interpersonal understanding and communication skills, actively sensitive to customers’ feedback, and timely meet the needs and requirements of customers.
• Ability to adapt cross-cultural working environment.