Delivery Analyst

Job Role Summary

Delivery Analyst delivers data, data products, and information that drive our client’s multi‑channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that clients and third‑party vendors receive clean, enhanced, segmented, ready‑to‑market data. Delivery Analysts strive daily to improve quality and adhere to standard processes and procedures. They work with clients and third‑party vendors to understand requirements and resolve issues while maintaining a seamless process flow.

They analyze, troubleshoot, and modify processes and data to ensure efficient delivery of services to Acxiom clients, maintain a broad understanding of Acxiom’s processing and product capabilities, and mentor less experienced team members.

• Accountable for ownership of on‑time input and output delivery, including taking initiative to monitor after hours.
• Accountable to manage their own time in order to meet deadlines, including taking initiative to monitor work after hours.
• Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders.
• Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends.
• Sets up and builds processing flows, including ad hoc, new builds and more complex flows.
• Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service‑level agreements ensuring zero defects.
• Delivers accurate output information to clients and/or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms.
• Ensures compliance with quality assurance processes, established procedures, project requirements and service‑level agreements/expectations.
• Researches, troubleshoots and takes action regarding data or processing issues according to product, client and/or third‑party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
• Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion.
• Leads client meetings related to solution, research, issues, change management and troubleshooting.
• Acts as point of contact to clients for solution components.
• Facilitates change management – includes participating in scoping, estimating and implementing the change to the solution.
• Mentors less experienced Delivery Analysts in the Change Management process.
• Serves as an independent contributor, fully functional and self‑directed.
• Provides formal mentorship.
• Owns high‑complexity assignments.
• Owns moderate‑complexity assignments (one or more).
• Provides oversight/review for low‑complexity assignments.
• Regularly leads self and establishes as specialist.
• Sees the whole picture and adjusts work accordingly.
• Advanced, proven knowledge of delivery analysis.
• This position does not have direct reports but may mentor less experienced associates in the role.

• Required:
  
  None.
• Preferred:
  Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience.
• Education:
  
  Bachelor's degree from a four‑year college or university or minimum 2 years relevant industry experience in the area of Information Technology.
• Software skills:
  Microsoft Office applications.
• Communication:
  Demonstrated ability to communicate with clients and internal stakeholders, providing status updates.
• Attention to detail:
  Important to monitor and audit solution processing services.
• Industry knowledge: USPS Address Standards, auditing/monitoring techniques and tools (portal, nexus), industry regulations (FCRA, Email Privacy).
• Technical knowledge:
  Understanding of relational database design, working knowledge of encryption/decryption (PGP/GPG, SDMS, GIS), outside list manager activate orbiter datastage, AOFT, OES, Unix FUSE, SQL/PL‑SQL, Perl, Shell scripting, campaign management tools, Unix/Linux, Ultra Edit, File Medic, Syncsort, file transfer protocols.
• General IT knowledge.