IT&D Manager, TCO

IT&D Manager, TCO About the role

The Total Cost of Ownership (TCO) Manager will play a vital role in development, deployment and management of the company’s IT&D TCO capability with the help of market leading tooling. This position will report to the Fin Ops Lead and will partner with IT, Finance, and business stakeholders to align application spend with business outcomes in a dynamic FMCG environment.

• Develop, deploy and own the end‑to‑end TCO model for Reckitt’s full application portfolio, covering all cost layers: infrastructure, licensing, support, development, and operational run costs
• Define and implement consistent cost allocation methodologies aligned to the TBM taxonomy
• Produce regular App TCO dashboards and reports (using Power BI, Apptio BI or similar tooling), enabling business units and technology leaders to understand the true cost and value of applications they consume
• Support application rationalisation initiatives by surfacing cost, risk, and usage data, driving “build vs buy vs retire” decisions
• Lead the deployment, configuration, and ongoing management of TBM tooling (e.g. IBM Apptio Costing or equivalent platforms)
• Serve as the primary system owner for TBM tool, managing integrations with source systems including SAP, Service Now, etc.
• Ensure the TBM model is maintained, updated, and aligned with Reckitt’s evolving IT landscape, Organisation Delivery Model and fiscal calendar
• Facilitate regular showback and chargeback conversations with business unit stakeholders, promoting cost accountability and transparency
• Collaborate with Enterprise Architecture to align the application portfolio taxonomy with the TBM Cost Model
• Identify and track cost‑saving opportunities (e.g., rationalisation, consolidation, decommissioning, license optimisation)
• Act as a bridge between IT, Finance, Procurement, and business units using a common TBM language
• Present insights using dashboards and storytelling techniques to senior leadership
• Drive data quality, consistency, and automation in cost reporting

• 5+ years of experience in IT Finance, TBM, or a closely related discipline within a complex, multinational organisation
• Demonstrable hands‑on experience deploying and operating TBM platforms
• Strong understanding of TBM taxonomy and frameworks (cost pools, IT towers, applications, services)
• Proven ability to build and maintain full application TCO models, incorporating direct and indirect cost allocation
• Experience integrating TBM tools with financial systems (e.g. SAP) and IT management platforms (e.g. Service Now, Cloud Billing APIs)
• Understanding of showback and chargeback models and experience facilitating cost allocation conversations with business stakeholders
• Strong financial acumen (budgeting, forecasting, cost modelling, business cases)
• Advanced Excel and data modelling skills, experience with data visualisation tools (Power BI or similar) preferred
• Experience in FMCG or large multinational organisations preferred
• Exceptional communication and storytelling skills; able to present complex financial data to non‑technical executives with clarity and confidence
• Highly analytical and detail‑oriented, with a track record of turning data into strategic insight
• Self‑starter with the ability to drive cross‑functional programmes with minimal supervision

Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automation, IT Service Management, Innovation, User Experience Design, Change Management, Digital Transformation, Value Analysis, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Communication, Digital Strategy, Product Solution Architecture, Cyber Security, Data Privacy, Portfolio Management, Data Governance, Product Compliance, Market Analytics, Advanced Analytics, Data Analytics.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program, life insurance for all employees globally, and a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's future success. For eligible roles, short‑term incentives recognise outstanding results, and pay for performance philosophy applies.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, transgender identity; protected veteran status; size or any other basis protected by appropriate law.