T-Hub - Service Designer — Networking Products & Services; LAN​/WLAN

T-Hub - Service Designer — Networking Products & Services (LAN/WLAN)

• Design end-to-end customer experiences for networking services, including LAN/WLAN and managed services
• Create service blueprints linking customer touchpoints with backend systems and infrastructure:
  (NOC, field engineers, network components, OSS/BSS, CMDB)
• Define personas (e.g., IT Admin, Network Engineer, End User) including their needs, constraints, and success criteria
• Gather and translate business requirements into technical specifications, including:
• network topology and capacity planning
• security models (802.1X, PSK)
• monitoring and telemetry requirements
• Embed ITIL practices into service design (incident, problem, change, release, service level management)
• Define SLAs/OLAs, KPIs, escalation paths, and operational processes (e.g., runbooks)
• Develop operational artifacts such as requirement documentation, installation checklists, and site survey templates
• Prioritize service improvements and define offerings (managed service tiers, service catalog entries)
• Facilitate workshops and collaborate cross-functionally with product, engineering, NOC, and operations teams
• Leverage telemetry, incident data, and customer experience metrics to drive continuous service improvement

• Proven experience in Service Design or IT service development (preferably in networking environments)
• Strong knowledge of networking technologies:
  LAN, WLAN, routing, SD-WAN, VPN, and security
• Hands-on experience with ITIL (v3 or v4) frameworks
• Familiarity with leading networking vendors (e.g., Cisco, Aruba, Juniper, Ruckus)
• Experience in defining personas and translating business needs into technical and operational requirements
• Ability to create and maintain technical and operational documentation
• Knowledge of tools and platforms such as:
• OSS/BSS
• NMS/EMS
• CMDB
• Service Now, Jira, or similar
• Analytical mindset with the ability to interpret telemetry, metrics, and CX data
• Strong stakeholder management and communication skills
• Self-driven, structured, and end-to-end oriented approach

Working at T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, we do not only provide a platform to hone your technical skills but also empower you to be a catalyst for innovation.

You’ll have the opportunity to work at the forefront of modern technologies, from 5G to IoT and AI, shaping the future of connectivity.

No dress code - you can just be yourself here

Medical, sport and life insurance packages at preferential terms

Access to our products and services at preferential terms

Employment contract-based cooperation

Know Talent - receive training or financial bonus for recommending new employees

Our recruitment process is transparent;
Our recruitment decision is based solely on an assessment of your skills (your race, skin color, sexual orientation, gender identity, origin, disability, political view, appearance or religion will not have any influence on the outcome of the process);
Regardless of the outcome of the process, you will get detailed feedback.