Lead to Order Business Process Expert; f​/m​/x

Applications for this role are welcome in Poland, Germany, Czech Republic.

• Be responsible for implementing the Lead to Order and CRM planned projects from business point of view to ultimately support and improve the efficiency of daily operational tasks through systems and increase Mondi Corrugated Solution’s competitiveness
• Communication towards Lead to Order and CRM Key Users in entire Mondi CrS
• Responsible for checking (need, scale) and testing change requests Lead to Order and CRM
• Responsible for first level support Lead to Order and CRM incidents and Lead to Order and CRM requests management
• Sprint testing
• You will be part of the designing the new processes Lead to Order and CRM and be part oftherollouts
• Responsible for your processes and functionalities within the stream(s) (including data mining analysis and action plan definition)
• You are responsible for driving/supporting automation and digitalization throughout the processes by supporting local plant teams. This includes the implementation of standardized and harmonized across all CrS plants
• Close contact with your Cluster Lead and other Business Process Experts about the updates, open topics, etc. and your IT counterpart
• Train Lead to Order and CRM Key Users
• Coordinating/tracking migration actions and report to Cluster Lead
• Support/collaboration with Master Data Specialist
• Creation of guidelines based on implemented solutions
• Continuously update process map, handbook and modelling standards
• Contribute to embrace an organisational culture with a strong transformational mind‑set

• At least 3 years of experience with customer and inquiry / offer management in SAP
• At least 3 years of experience with Leads and Customer management within CRM
• Experience as SAP Key User
• Excellent command of English, in addition Polish/ German/ Turkish is advantage
• Readiness to travel (up to 25%)

• E2E Process thinking and capability to manage complexity
• Project-, Change- and People Management skills
• Strong conceptual and analytical skills, mind‑set and conceptual thinking
• Excellent communication and interpersonal skills, able to convey complex topics in an understandable, accurate way
• Strong Excel skills
• Technical interest advantageous
• Willingness to learn
• Proactive approach towards information sourcing and solution driven personality
• High level of self‑motivation and strong team spirit
• Enjoy working in a dynamic and performance driven work environment

We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.