Senior Genesys Cloud CX Architect & Automation Lead
Job in
Town of Poland, Jamestown, Chautauqua County, New York, 14701, USA
Listed on 2026-07-10
Listing for:
EPAM Systems
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing: Infrastructure & Operations, IT Consultant
Job Description & How to Apply Below
EPAM Systems is seeking a Lead Genesys Cloud CX Engineer to architect, build, configure and support customer experience solutions on the Genesys Cloud CX platform. You will design flows, connect systems, and optimize platform performance to align with business goals.
You will create IVR/IVA flows, tune routing strategies, build bots, and develop automation workflows that leverage Genesys Cloud APIs and third-party integrations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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