Technical Account Manager, Managed Security Operations

Technical Account Manager, Managed Security Operations

Poland

Level Blue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure‑play managed security services provider, Level Blue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. Level Blue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

ONLY POLAND BASED - Employment Contract

About the Role

As a Technical Account Manager (TAM) at Level Blue, you'll be the trusted technical advisor for a portfolio of customers across multiple regions. You'll help customers maximize the value of their security investment by providing technical guidance, driving successful adoption of our solutions, and ensuring outstanding customer experience.

Working closely with Account Managers, Customer Success, Product, and Support teams, you'll build strong customer relationships, proactively address technical challenges, and contribute to long‑term customer success.

What You'll Do

• Build and maintain trusted relationships with assigned customers through regular communication, meetings, and executive briefings.
• Lead the deployment and ongoing adoption of Level Blue solutions within customer environments.
• Provide proactive technical guidance to help customers strengthen their security operations.
• Act as the primary technical contact for customer security and technical inquiries.
• Understand customer business goals, technical priorities, and security challenges to deliver tailored recommendations.
• Identify and help resolve technical issues before they impact customer operations.
• Coordinate with internal teams to ensure timely issue resolution and clear customer communication.
• Track customer activities, action items, and follow‑up tasks to ensure successful outcomes.
• Deliver technical presentations, reports, and business reviews to both customers and internal stakeholders.
• Partner with Customer Success and Sales to support renewals and identify opportunities to expand customer value.
• Participate in technical initiatives and stay up to date with new technologies and security capabilities.

What We’re Looking For

We're looking for an experienced cybersecurity professional who combines strong technical expertise with excellent customer relationship skills. You enjoy solving complex technical challenges, communicating with stakeholders at all levels, and acting as a trusted advisor to customers.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience implementing and supporting enterprise security technologies.
• Strong knowledge of security domains, including identity and access management, data security, infrastructure security, and incident response.
• Experience managing enterprise customer relationships in a customer‑facing technical role.
• Excellent communication, presentation, and documentation skills.
• Experience with endpoint protection, antivirus, EDR, SOC, or related security technologies.
• Flexible to occasionally work outside standard business hours or travel when required (5‑10% travel may be involved).

Preferred Qualifications

• Master’s Degree in Computer Science, Information Systems Management, or other related fields.
• Vast experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms.
• Experience in helping develop and deliver cyber security and technology strategy across many different industry sectors.
• Demonstration of innovative security, resilience to solve complex challenges.
• Experience and proficiency in public speaking and can hold own in senior‑level presentations and discussions.
• Experience defining security, strategies, and assisting with driving aligned outcomes.
• Experience in a CIRT/SOC environment.
• Practical experience with tactical threat actors,…