Technical Account Manager, Managed Security Operations

Level Blue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, Level Blue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. Level Blue combines AI‑powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

ONLY POLAND BASED - Employment Contract
Level Blue is looking for passionate and experienced security professionals to work with these customers to help drive security & technical operational excellence thereby proactively reducing customers’ risk. The Technical Account Manager (TAM) supports customers across multiple regions by managing all technical & security aspects of Level Blue’s relationship.

• Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on‑site meetings and executive briefings.
• Lead and drive deployment of the Level Blue software within the customer’s environment.
• Provide proactive technical guidance to customers to drive security operations excellence.
• Participate in and, if required, lead any technical initiatives to ensure the customer is a promoter of Level Blue.
• Understand and assess the technical & security value of the customer and act on any risks uncovered.
• Drive best practices and minimize the probability of operational issues occurring across our strategic customers.
• Track and manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high‑quality support from all departments.
• Work closely with other departments and functions within the organization to ensure that clear and concise communication is managed for the customer.
• Ensure that relevant customer information is continuously communicated to other departments and that the customer receives documented updates in a timely manner.
• Help customers understand how they can integrate Level Blue into their incident response procedures.
• Act as the primary contact and escalation point to assigned customers for all technical & security related issues.
• Create reports for internal Management and the customer on assigned action items.
• Manage business critical items to reduce impact on the customer and progress them to a smooth and satisfactory resolution.

• Bachelor’s Degree in Computer Science, Information Systems Management, or other related fields.
• Experience developing and implementing security operations and technology in large, complex enterprises across multiple industry verticals and technology platforms.
• Strong skills in technical & security capabilities such as Identity and Access Management, Data Security, Infrastructure Security, and Incident response.
• Vast account management experience (Enterprise‑size customer experience a plus) along with a customer‑focused background and a strong commitment to customer success & satisfaction.
• Excellent verbal and written skills including report writing and presentation skills.
• Experience with Endpoint Detection Systems, Anti‑Virus systems, and knowledge of SOC environments or related roles.

• Master’s Degree in Computer Science, Information Systems Management, or other related fields.
• Vast experience developing and implementing security operations and technology in large, complex enterprises across multiple industry verticals and technology platforms.
• Experience helping develop and deliver cyber security and technology strategy across many different industry sectors.
• Demonstration of innovative security resilience to solve complex challenges.
• Experience and proficiency in public speaking and ability to hold own in senior‑level presentations and discussions.
• Experience defining security strategies and assisting with driving aligned outcomes.
• Experience in a CIRT/SOC environment.
• Practical experience with threat‑actor tactics, techniques and…